99bbd Privacy Policy
Protecting your personal information is our highest priority — here is a complete description of how 99bbd collects, uses, and stores your data.
Table of Contents at a Glance
Sections
Introduction and Applicability
99bbd ("we", "our", "platform") operates a trusted online betting and casino service for users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This privacy policy applies to the 99bbd website (https://99bbd.cam) and all related services.
This policy describes what types of information we collect, how that information is used, who it may be shared with, and what steps we take to protect your data. By using our services, you are considered to have given your consent to the terms of this privacy policy.
This privacy policy should be read together with 99bbd's terms and conditions. If you have any questions or concerns, please contact us — our 24/7 live chat support team is always ready to help you.
Types of Information Collected
99bbd collects various types of information. This information is used to improve the quality of our services and to provide you with a safe and secure experience.
2.1 Personal Identity Information
We collect the following information during account registration and verification:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- National ID number or passport number
- Current residential address
- Active email address
- Mobile number (for bKash, Nagad, Rocket, or Upay verification)
2.2 Financial Information
We collect the following for transaction processing:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Transaction history and amounts
- Deposit and withdrawal records
- Visa or Mastercard details (where applicable)
2.3 Usage Information
Information automatically collected while using the platform:
- IP address and device type
- Browser version and operating system
- Login time, betting activity, and session duration
- Preferred game categories and play patterns
- Referral source and promo codes used
2.4 Communication Information
When you contact us via live chat support or email, records of those conversations may be stored — for the purpose of improving service quality and resolving disputes.
How Information Is Collected
99bbd collects information in the following ways:
3.1 Information Provided Directly
When you create an account on 99bbd, complete KYC verification, make a deposit or withdrawal, or contact our support team — you provide information directly. We use this information only for that specific purpose.
3.2 Automatic Collection
When you visit our platform, certain technical information is automatically collected through cookies, log files, and web beacon technology. This information is essential for ensuring the security and performance of the platform.
3.3 Information Received from Third Parties
We may receive necessary verification information from identity verification services, fraud prevention agencies, and payment processors (bKash, Nagad, Rocket, Upay). This information is used only to confirm the authenticity of accounts.
Purpose of Using Information
99bbd uses collected information only for the following legitimate purposes:
4.1 Service Delivery and Operations
- Account registration, verification, and management
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- Creating a personalized gaming experience
- VIP program and cashback calculations
4.2 Security and Compliance
- Preventing fraud, money laundering, and unauthorized account use
- Age verification (for users aged 21 and above only)
- Enforcing responsible gaming policies
- Resolving disputes and meeting legal obligations
4.3 Improvement and Communication
- Improving platform performance and user experience
- Sending relevant promotional information (with your consent)
- Providing customer service and technical support
- Identifying platform security issues and technical faults
We never sell your information to third-party advertisers or use it for any purpose not stated in this policy.
Sharing Information with Third Parties
99bbd takes the privacy of your information very seriously. We do not share your personal information with any third party except in the following limited circumstances:
5.1 Payment Service Providers
Necessary financial information is shared with bKash, Nagad, Rocket, and Upay for transaction processing. This sharing is governed by strict contractual terms.
5.2 Identity Verification Services
As part of the KYC process, necessary information may be shared with approved identity verification service providers. This sharing is limited strictly to the purpose of verification.
5.3 Legal Obligations
It may be necessary to disclose information under court orders, requests from lawful investigative authorities, or applicable law. In such cases, we will provide only the information legally required.
5.4 Game Software Providers
Specific session data may be shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft for the purpose of running gaming operations. This data is used to ensure fair play.
Outside of the above cases, we never sell, rent, or otherwise transfer your information to third parties.
Cookies and Tracking Technologies
99bbd uses cookies and similar technologies to operate the platform effectively.
6.1 Types of Cookies
- Essential Cookies: Essential for maintaining login sessions, security verification, and core platform functions. These cannot be disabled.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Collect information to analyze and improve platform usage.
- Security Cookies: Help identify and prevent fraud.
6.2 Cookie Controls
Most cookies can be disabled by changing your browser settings. However, disabling essential cookies may cause some important features of the 99bbd platform to not work properly.
6.3 Local Storage
In addition to cookies, we may also use browser local storage technology. This temporarily stores information related to your session and improves the speed and performance of the platform.
Data Storage and Security
The security of your information is very important to us. We apply industry-standard security measures.
7.1 Technical Security Measures
- SSL (Secure Socket Layer) encryption for all data transfers
- Account passwords are stored in encrypted form — no staff member can view them
- Regular security audits and vulnerability testing
- Two-Factor Authentication available
- Automatic detection of suspicious activity
7.2 Data Retention Period
Information may be retained while your account is active and for a defined period after account closure to meet legal obligations. Financial transaction records are generally kept for a longer period.
7.3 Response to a Data Breach
If a data security breach occurs, we will notify affected users as quickly as possible and take necessary corrective action. However, no method on the internet is 100% secure — acknowledging that, we maintain the highest level of caution.
Your Rights
As a user of the 99bbd platform, you have the following rights regarding your own information:
8.1 Right to Access Information
You may request details of your personal information stored with us at any time. We will provide that information within a reasonable time.
8.2 Right to Correct Information
If any information stored about you is incorrect or incomplete, you may request a correction. Additional verification may be required for changes to identity-related information.
8.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, this request may be limited where there are legal obligations or ongoing disputes.
8.4 Right to Opt Out of Promotional Communications
You may stop receiving promotional emails or messages at any time. To apply this preference, contact our support team or change your account settings.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact us via our live chat support or by email at ([email protected]). We will verify your identity and respond as quickly as possible.
Protection of Minors
99bbd's services are for people aged 21 and above only. We do not collect or process information from minors, and we do not approve their membership.
9.1 Age Verification Process
Providing a date of birth at the time of account registration is mandatory. Age is verified through a government-issued ID during the KYC process. If an account is identified as belonging to someone under 21, it will be suspended immediately and any collected information will be securely deleted.
9.2 Information for Parents
If a parent suspects that their child has created an account on 99bbd, please contact us immediately at [email protected]. We will investigate the matter promptly and take the necessary action.
Policy Changes & Contact
10.1 Notice of Policy Changes
99bbd reserves the right to update this privacy policy at any time. For significant changes, we will send a notification to the registered email address and note the date of the update on this page. Continued use of the platform after any changes will be taken as your agreement to the revised policy.
10.2 Applicable Law
This privacy policy is governed by the applicable laws and regulations of Bangladesh. In the event of any dispute, the jurisdiction of the courts of Bangladesh will apply.
10.3 Contact Us
Contact us for any questions, concerns, or complaints regarding the privacy policy:
- Live Chat: 24/7 Bangla support — speak with us directly at any time
- Email: [email protected]
We aim to respond to all privacy-related requests as quickly as possible. Your trust and confidence are our highest priority.
Need more information?
If you have any questions about the privacy policy or the protection of your account information, contact our 24/7 support team or visit our FAQ page.
View FAQ