Someone I know is gambling too much — what should I do?

Start by talking to them openly and expressing your concern with empathy. You can email us at support@99bbd.cam to report the relevant account. We will take the necessary steps while maintaining confidentiality.

Safe and Informed Betting

99bbd Responsible Gaming — Your Protection is Our Commitment

Enjoy entertainment mindfully. At 99bbd we want you to always stay in control — through deposit limits, time-outs, and self-exclusion.

Our Commitment

99bbd believes that online betting is only enjoyable when done with awareness. Our platform offers both sports betting and casino games, but we never want any player to fall into addiction or financial difficulty.

Responsible gaming means knowing your limits, staying within a set budget, and accepting losses as a normal part of play. This is not a sign of weakness — it is the mark of a smart player.

We offer a range of protective tools — from deposit limits to full self-exclusion. These tools are easy to use and can be activated at any time through our 24/7 live chat support.

Keep in Mind

Betting is a form of entertainment, not a source of income
Only bet what you can afford to lose
Do not play when you are angry or under stress
Prioritise spending time with family and friends
If you have a problem, contact us right away

21+

For Adults Only

All services at 99bbd are available only to those aged 21 and above. We verify age at account registration, and accounts belonging to minors are closed immediately. If there are underage individuals in your household, please use password protection on your device.

Protective Tools

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. It takes effect immediately once set and prevents you from depositing more than your chosen limit.

Time-Out (Cooling-Off)

Take a temporary break from 1 day up to 6 weeks. During this time you will not be able to log in or place any bets.

Self-Exclusion

If you want a long-term break, choose self-exclusion — from 6 months to permanently. No promotional messages will be sent to you during this period.

Betting History

View a record of all your transactions and bets. Understand your spending patterns and make informed decisions.

Reality Check

Receive session alerts after a set period of time. You will be reminded how long you have been playing so you stay aware of the time.

24/7 Support

Our Bengali-speaking live chat team is always ready for any concerns or issues. We are here to help without judgement.

Warning Signs of a Problem

If you notice any of the following signs in yourself or someone close to you, seek help without delay.

Repeatedly placing larger bets to try to recover lost money (chasing losses)

Trying to stop betting but being unable to

Hiding your betting from family or friends

Taking on debt or borrowing money for online gaming

Losing focus on work, family, or studies

Feeling restless or irritable when not playing

Betting to relieve stress or escape loneliness

How to Get Help

Acknowledging the problem is the first step toward a solution. 99bbd is here for you.

Contact Us via Live Chat

Our support team speaks Bengali and will help you with complete confidentiality.

Send Us an Email

Write to [email protected]. Request that a limit or self-exclusion be activated on your account.

Immediate Account Closure

As soon as you request it, we will suspend or permanently close your account — no questions asked.

99bbd's Promise

Age Verification

No one under 21 can register — this is our firm policy.

Unbiased Support

We will never discourage you from requesting self-exclusion or a limit.

Promotions Stopped

No bonuses or promotional messages are sent to self-excluded users.

Fair Play

All our games are fair and secured with SSL encryption. Transparency is our core principle.

Frequently Asked Questions — Responsible Gaming

After logging in, go to the "Responsible Gaming" section in your profile settings. There you can set a daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. A 24-hour cooling-off period applies if you want to increase the limit.

You can self-exclude for 6 months, 1 year, 5 years, or permanently. For permanent self-exclusion, your account cannot be reactivated until 5 years have passed. You can activate this at any time via live chat or by emailing [email protected].

No. 99bbd is only for people aged 21 and above. Age is verified at registration and identity documents may be requested if there is any doubt. If an underage account is found, it is closed immediately and all transactions are cancelled.

No. During a cooling-off period or self-exclusion, you will not be sent any bonus offers, promotional emails, or marketing messages. This is an integral part of our responsible gaming policy.

Start by talking to them openly and expressing your concern with empathy. You can email us at [email protected] to report the relevant account. We will take the necessary steps while maintaining confidentiality.

You can enable a reality check of 30 minutes, 1 hour, or 2 hours from your settings. When the set time has passed, a pop-up will appear showing your session duration and win/loss information. You can then decide for yourself whether to continue playing.

Play Safely, Enjoy the Fun

Enjoy cricket betting, slots, and casino games at 99bbd with a commitment to responsible gaming. Check our FAQ for any questions or contact support directly.

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